Voice and video calling in WhatsApp are often used casually. Both of these features are quickly accessible and easy to use. For smooth quality during voice and video calling, you need to have a fast and secure network connection. The connectivity issue during P2P (peer-to-peer) interaction is genuinely disappointing and frustrating.
One such issue with Whatsapp is it might stop working while your phone is connected to a WiFi network. Interestingly though, when you connect to the internet using your phone’s cellular data Whatsapp functions as it should be.
This is a guide to fixing WhatsApp not working on WiFi although working fine on cellular data.
What Could Cause WhatsApp Not Work on WIFI Network?
If WhatsApp isn’t working on WIFI but working on cellular data then it could be due to inappropriate data use control settings of your phone. Perhaps your Data usage control is set to mobile data only.
There could be an issue with the wi-fi connectivity itself. In case your Wi-Fi router suddenly got turned off then WhatsApp won’t work, including other applications.
Note: Not necessary if this could cause this problem, but make sure to keep your background data turned on under app data use settings for WhatsApp.
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Reasons for Connectivity issues in WhatsApp
Typically a WhatsApp connectivity issue can be caused by one of the following issues.
- WhatsApp server issue.
- Using an older version of WhatsApp.
- The issue remains in the operating system (Android, iOS)
- WhatsApp data files might have got corrupted.
- Cache memory issue.
These issues arise mainly due to application bugs or due to connectivity problems. Below I have added a few possible solutions you can try and hopefully resolve the WhatsApp not working on WiFi network.
Ways to Fix WhatsApp Not Working on WiFi Issue
Before you start: you must ensure that your phone is connected to the Wi-Fi. Then confirm whether the network you are connected to is stable and working well.
Whatsapp server down can prevent Whatsapp from working correctly. Try using Whatsapp on another phone, which could be your friend’s phone or anyone from your family. If they are not connected to the same Wi-Fi router and still facing the same issue it could indicate that the Whatsapp server is down. You can literally do nothing but wait for their server back on.
1. Restart your phone and router
The first and foremost thing to do is switch off your phone and router, then turn it back on. It is the most ideal and basic solution to any problem on your phone, simply switch it off and restart it.
Whenever anything goes wrong on your phone temporarily, a restart usually fixes the problems. The same goes for this WhatsApp wi-fi problem.
As for the router, if anything goes wrong, performing a restart should fix the issue if the problem is hardware level.
2. Update the WhatsApp Application
Serious companies frequently update their apps to plug every security loophole and upgrade security features on their app. Not only that, many updates bring new features and overwrite previous bugs.
Until and unless you have encountered an issue with the application or you want the latest features, you don’t necessarily update apps on your phone now and then. Although, it’s better to have the latest build of an application on your phone.
It’s possible that your WhatsApp has a bug or is not compatible in some scenarios (such as wi-fi connectivity) with your phone’s operating system. So updating the app may fix WhatsApp not working on the Wi-Fi issue.
How to update WhatsApp on android:
- First, tap on Google Play Store on your android phone.
- Search for WhatsApp & tap on it.
- If you have a pending update you will notice the green update button.
- Now tap on the update button.
- Once the installation is complete your WhatsApp will be updated.
After updating the application try to connect to your Wi-Fi and see whether the application is working or not. If the problem persists, then move on to the next solution.
3. Clear WhatsApp Cache Memory
Cache memory holds information about your applications. The more information that is saved in the cache the slower your phone will be. Cache memories sometimes do more harm than good. Deleting your app cache can help to resolve a variety of issues.
Not only that, clearing the cache can help to increase the loading time of your application. So if you are struggling with your Whatsapp not working on WiFi, then it’s a good idea to clear the cache memory of the WhatsApp application.
To clear cache memory of WhatsApp:
- Tap on phone settings.
- Find the app settings and tap on them.
- Scroll over the apps until you find WhatsApp and tap on it.
- Under permission settings, there should be an option called clear cache or tap on storage if available.
- Now tap on the clear cache button.
Once the cache is cleared, try connecting to the Wi-Fi and try using WhatsApp and observe whether it is working or not. If not, then follow the next solution.
4. Update your phone’s operating system
Updating your smartphone’s operating system helps patch security issues and improve your device’s overall performance. It ensures that your device is using the best version (mostly) of the operating system, which means the fastest and smoothest experience.
The more upgraded version you are using lesser the chance to deal with poor performance, lagging, or even crashing of apps. Installing the latest OS update, if available, can solve your WhatsApp connectivity error with Wi-Fi.
To update the phone’s OS:
- Go to phone settings.
- Tap on software update.
- It will automatically search for the latest version of the OS.
- If available, tap on update or install.
If you don’t find any updates, a message will be displayed stating your device’s software is already up to date. Then it would be best for you to check other troubleshooting solutions.
If you were able to update the system software, check your WhatsApp connectivity status with Wi-Fi. If still not working, move on to the next solution.
5. Check data use management settings
One of the coolest features on your phone is data use control which allows you to monitor and manage data uses on your device. That too for each application installed on your phone.
However, sometimes this can be the culprit behind WhatsApp not working on WiFi issues, because if by default the network accessibility of Wi-Fi is disabled for the WhatsApp application then WhatsApp won’t be able to work when connected to a Wi-Fi network.
So, to fix WhatsApp not working on WiFi issues, you should enter data using management settings and then find WhatsApp on the app list. Make sure mobile data, Wi-Fi, Background data, and roaming data (if available) all are set to enabled.
Especially, enable Wi-Fi accessibility since the main issue arises when the phone is connected to Wi-Fi.
Don’t forget to test your WhatsApp after enabling this setting and see if that resolves the error. If the issue persists, it’s time to go for the next solution already.
6. Switch to a different Wi-Fi network
Sometimes Office or University Wi-Fi offers limited connections and even can restrict data transmission for particular applications. So if you are connected to one of those it could be the source of the issue. Switch to some other Wi-Fi network/hotspot, if possible, and check whether your WhatsApp is working properly.
7. Turn on flight mode and turn back it off
The Airplane mode also can be a solution to this WhatsApp not working on the wifi issue. This flight mode basically entirely disables the phone’s wireless signal transmissions.
Turning on the flight mode will also refresh all the connections and a new connection to your Wi-Fi router can help you to fix the WhatsApp not working issue.
Turning on/off flight mode on your phone is easy. All you need to slide down your phone menu and tap on the Airplane mode icon. After that wait for a few seconds and turn back it on.
Now check whether WhatsApp is getting messages while connected to your Wi-Fi router. Or move to the next solution.
8. Keep you background data on
If you notice that you are not getting messages when WhatsApp is running in the background and connected to Wi-Fi, then you must check your application background data settings.
If background data for WhatsApp is turned off, then turn it on.
Go to Settings > Background App Management > Battery > manage background apps
Note: Different phones represent the background app settings differently, though this setting is easy to find. Just make sure to keep background data transmission enabled for WhatsApp.
9. Force stop WhatsApp
If the mentioned steps above do not work, force stop WhatsApp and see if that fix WhatsApp not working on wifi problem.
Go to Settings > Apps and Management > App info > Look for WhatsApp > Tap on force stop option.
After a few seconds of force-stopping the app, open it again and try connecting to the Wi-Fi network again.
The issue of WhatsApp not working on wifi should be solved by the specified troubleshooting options. Sometimes the WhatsApp server may go down, and it has nothing to do with your device. In such a case, wait patiently for moments before it starts properly.
Otherwise, the above solutions should definitely solve your problem at a personal level.